Inside one turnaround
Inside one turnaround. See where the clock takes over.
Several companies work around one aircraft against one clock.
FUELLING · HIGH RISK
Fuel and catering
Two vehicles, one wing, one tight slot.
Illustrative, drawn from the kinds of events we investigate.
By the numbers
What every ground operations manager should know.
0min
is a typical short-haul turnaround, with fuel, catering, baggage and cleaning all around one aircraft.
Industry practice; varies by aircraft
0
near misses for every serious injury, in a study of about 1.75 million accident reports.
Bird, 1969
0hrs
for a P3i lead investigator to be engaged after a ground incident.
P3i service commitment
How we help
Four ways we help ground operations. Fits your safety management system.
In Pakistan
Airports in Pakistan are expanding, with growing traffic, outsourced ground handling and mixed fleets of ground equipment.
Globally
In aviation worldwide, ground damage and ramp incidents are a major cost, and human factors investigation is standard practice.
Photographs illustrate typical settings; they are not from P3i cases.
Who calls us
Ground operations manager
Why the ramp incident happened
Safety manager
Findings that fit the safety management system
Airline station manager
Fewer delays and damage events
Insurer
Cause and circumstance for ground damage
Something happened on your site this week? A first call costs nothing, and we will tell you what to preserve today.
The P3i approach
How we investigate ground operations incidents. Fact-finding, not fault-finding.
Every P3i investigation is led by a senior investigator and supported by internationally qualified process specialists. You will not receive a list of people to blame, or a long list of generic actions. You will receive the facts, the proven causes, and a short plan that closes the gaps, in this case and across your system.
Independent
No products, repairs or contracts to sell you afterwards.
Senior-led
Thirty years of investigation, from the first call to the final briefing.
Beyond the event
Process specialists find the other cracks before they fail.
Ready to present
Written for boards, buyers, insurers and regulators.
How P3i does it for you
- 01
One confidential call
We scope ground-operations events; aircraft accidents stay with the state authority.
- 02
Secure before it is cleaned up
Ramp CCTV, equipment logs, rosters and turnaround records.
- 03
Facts, not versions
Private interviews where nobody is pushed to name a culprit. The evidence decides.
- 04
Find what the system allowed
Time pressure, fatigue, procedures and ground-equipment controls.
- 05
A plan leadership can approve
Short, costed, owned actions, and a check that they worked.
What you receive
Call us when
Free 30-minute case assessment.
Tell us what happened. In confidence, we will tell you what the investigation should cover, how long it will take and what to preserve today.
How we work with you
What happens after you call.
For aviation & airport ground operations, the first call covers what happened, what must be preserved, and who needs to be involved. From there, this is the usual pattern.
First hour
A call with a lead investigator. You leave it knowing what to preserve today and who to call next.
Day one
An investigator on site, anywhere in Pakistan. Scope and fixed fee agreed in writing.
Week one
A private briefing on early findings, so urgent risks are dealt with before the report is finished.
Weeks three to four
The final report, the wider system review and a remedial work plan, presented to your team.
After
We come back to check the actions were completed and actually worked.
Typical timings for a single-site event. Complex, multi-party matters take longer, and we tell you so on the first call.
What you receive
A full investigation report. This is only its first page.
The summary is what leadership reads first. Behind it sits the complete file: every witness heard, every document and record examined, and every finding tied to numbered evidence, so a board, an insurer, a buyer or a regulator can test it.
1 · Established sequence
2 · Causes
3 · Wider system findings
4 · Remedial work plan
Illustrative summary page. Report length and structure depend on the scope of each case.
Inside the full report
- 01Executive summary SHOWNThe findings and actions leadership needs, on one page. This is the page shown here.
- 02Terms of reference & scopeThe questions asked, the boundaries of the investigation and who commissioned it.
- 03MethodHow evidence was gathered, and which analysis methods were chosen for this case, and why.
- 04Verified chronologyThe sequence of events, reconstructed from records, data and accounts, minute by minute where it matters.
- 05Site & technical examinationScene, equipment, failed parts, measurements and photographs, with specialists where needed.
- 06Witness evidenceInterview schedule, accounts in summary, and where the witnesses agree and where they conflict.
- 07Documents & recordsPermits, procedures, maintenance, training, rosters, CCTV, tracker and control-system data reviewed.
- 08Causal analysisImmediate, underlying and system causes, each one tied to numbered evidence.
- 09System reviewWhere the same weaknesses exist elsewhere in the operation.
- 10Findings & conclusionsWhat is proven, what is probable, and what remains open, stated plainly.
- 11Recommendations & work planTargeted actions, each with an owner, a date and a test of whether it worked.
- 12AppendicesEvidence register, photograph log, interview records, drawings and data extracts.
Every action has an owner, a date and a test of whether it worked. The evidence stays indexed, so any reader can check how each conclusion was reached.
Questions
What ground operations managers ask us first.
Do you investigate aircraft accidents?
No. Aircraft accidents are investigated by the state authority. We support ground operations, facilities and service providers.
Do your findings fit our safety management system?
Yes. We deliver in the format your system requires.
Do you use human factors methods?
Yes. See Human Factors Analysis.