Pakistan Institute of Incident InvestigationLahore · Karachi · Islamabad · International Insights Cases Q&A About WhatsApp
P3i — Pakistan Institute of Incident Investigation
Warehouse interior after a fire

Home  ·  Insurance  ·  Fire & Property Loss Support

Fire & Property Loss Support — Pakistan & the Gulf

The fire is out. The questions are just beginning.

Factory, warehouse and commercial fires, and property losses from storm, flood, collapse and water. We establish the sequence of the loss, why it spread or escalated as it did, and whether protection and housekeeping matched what was declared.

Typical loss

Factory, warehouse or commercial fire; storm, flood, collapse

Question for us

Sequence, spread and protection

Evidence

Scene, records, CCTV, witness accounts

Deliverable

Independent cause and circumstance report

Since the 1990s

30

years investigating

250+

investigations closed, incl. HiPOs

15

countries served

20+

countries of lead seminars

100+

nationalities trained

How an instruction runs

From notification to a report you can rely on.

Typical sequence for a major loss. Timing is agreed with you for each instruction.

1 · First call

Before clean-up

We tell you what to protect before debris removal and demolition begin.

2 · Origin

Where it started

Burn patterns, damage and witness accounts used to locate the area of origin.

Burn patterns examined at the area of origin

3 · Protection

What should have worked

Alarms, sprinklers, extinguishers and hydrants checked against what was declared.

Sprinkler head and fire alarm panel inspected

4 · Spread

Why it grew

Storage, layout, compartments and response that let the loss escalate.

Storage layout and stacked goods in a warehouse

5 · Report

Sequence and spread

An independent report on how the loss started, spread and was fought.

The questions insurers ask us

Choose the question. See how we answer it.

Fire-damaged goods in a warehouse

What we establish

The sequence of the fire or loss, from first signs to its full extent.

Evidence we rely on

Scene examination, CCTV, alarm logs and witness accounts.

Where we stop

Facts on one side. Decisions on the other.

Established by P3i

The sequence of events

The cause and contributing conditions

Whether stated controls were in place

What remains uncertain, stated plainly

Reserved to the insurer

Policy interpretation and coverage

Quantum and adjustment

Legal advice and proceedings

The relationship with the insured

A loss notified this week? A first call costs nothing, and we will tell you what should be preserved before the site is cleared.

Talk to an investigator WhatsApp

Ways to instruct us

One loss, or your whole book.

a.Single instructionOne loss, one agreed scope and timeline.b.Panel appointmentAgreed scopes, response times and report formats across your book.c.Second lookAn independent review of a report you have received.d.Pre-loss surveyA risk survey written from real loss experience.
Flood-damaged ground floor of a commercial building
EXHIBIT A
Storm damage to factory roof sheeting
EXHIBIT B

The P3i approach

How we investigate a loss for insurers. Fact-finding, not fault-finding.

Every P3i investigation is led by a senior investigator and supported by internationally qualified process specialists. You will not receive a list of people to blame, or a long list of generic actions. You will receive the facts, the proven causes, and a short plan that closes the gaps, in this case and across your system.

Independent

No products, repairs or contracts to sell you afterwards.

Senior-led

Thirty years of investigation, from the first call to the final briefing.

Beyond the event

Process specialists find the other cracks before they fail.

Ready to present

Written for boards, buyers, insurers and regulators.

How P3i does it for you

  1. 01

    Attend before demolition

    Scene, CCTV, alarms and storage records.

  2. 02

    Establish the sequence

    From first signs to full extent.

  3. 03

    Explain the spread

    Storage, layout, compartments and response.

  4. 04

    Check declared protection

    Alarms, sprinklers, hydrants: present and working.

  5. 05

    Report the facts

    For your adjuster and decision.

What you receive

Fire sequenceSpread findingsProtection checkDamage consistency reviewPhotographic recordAdjuster-ready report

Call us when

A factory or warehouse fireFlood or storm damageProtection declared but doubtfulClean-up is about to start

Free 30-minute case assessment.

Tell us what happened. In confidence, we will tell you what the investigation should cover, how long it will take and what to preserve today.

How we work with you

What happens after you call.

For an insurance instruction, the first call covers the loss, the parties involved, what must be preserved and the scope you need. From there, this is the usual pattern.

  1. First hour

    A call with a lead investigator. You leave it knowing what to preserve today and who to call next.

  2. Day one

    An investigator on site, anywhere in Pakistan. Scope and fixed fee agreed in writing.

  3. Week one

    A private briefing on early findings, so urgent risks are dealt with before the report is finished.

  4. Weeks three to four

    The final report, the wider system review and a remedial work plan, presented to your team.

  5. After

    We come back to check the actions were completed and actually worked.

Typical timings for a single-site event. Complex, multi-party matters take longer, and we tell you so on the first call.

What you receive

A full investigation report. This is only its first page.

The summary is what leadership reads first. Behind it sits the complete file: every witness heard, every document and record examined, and every finding tied to numbered evidence, so a board, an insurer, a buyer or a regulator can test it.

P3i Investigation Report · Summary Page 1 · Executive summary

1 · Established sequence

2 · Causes

Immediate
Underlying
Systemic

3 · Wider system findings

4 · Remedial work plan

ActionOwnerDateTest of effectiveness Fit personal locks for every operatorPlant Mgr30 daysSpot audit, 10 isolations

Illustrative summary page. Report length and structure depend on the scope of each case.

Inside the full report

  1. 01Executive summary SHOWNThe findings and actions leadership needs, on one page. This is the page shown here.
  2. 02Terms of reference & scopeThe questions asked, the boundaries of the investigation and who commissioned it.
  3. 03MethodHow evidence was gathered, and which analysis methods were chosen for this case, and why.
  4. 04Verified chronologyThe sequence of events, reconstructed from records, data and accounts, minute by minute where it matters.
  5. 05Site & technical examinationScene, equipment, failed parts, measurements and photographs, with specialists where needed.
  6. 06Witness evidenceInterview schedule, accounts in summary, and where the witnesses agree and where they conflict.
  7. 07Documents & recordsPermits, procedures, maintenance, training, rosters, CCTV, tracker and control-system data reviewed.
  8. 08Causal analysisImmediate, underlying and system causes, each one tied to numbered evidence.
  9. 09System reviewWhere the same weaknesses exist elsewhere in the operation.
  10. 10Findings & conclusionsWhat is proven, what is probable, and what remains open, stated plainly.
  11. 11Recommendations & work planTargeted actions, each with an owner, a date and a test of whether it worked.
  12. 12AppendicesEvidence register, photograph log, interview records, drawings and data extracts.

Every action has an owner, a date and a test of whether it worked. The evidence stays indexed, so any reader can check how each conclusion was reached.

From our files

CASE 15 · ANONYMISEDMajor fire at a textile facilityRead the case →CASE 16 · ANONYMISEDFire at a daycare facilityRead the case →

See all 16 cases →   Client names, people, locations and dates removed.

Questions

What claims teams ask us first.

Do you work with other fire specialists?

Yes. We provide corporate fact-finding on the sequence and circumstances of the loss, and work alongside any specialist the insurer appoints.

How soon should you be on site?

As soon as possible, before clean-up and demolition remove the evidence.

Can you comment on declared protection?

Yes. We establish whether declared protection was present and working, as a matter of fact.

Decide on facts. Not on versions.

Instruct P3iAll insurance services