Incident & loss investigation
Every kind of loss. One standard of fact-finding.
People, assets, operations, information and reputation.
All investigationsPeople & health
Serious Incident & HiPOActual or potential major consequenceInjury & FatalitySequence, causes and preventionOccupational IllnessExposure, health effects and controlsPatient Safety ReviewIndependent, non-adversarial clinical reviewHarassment & Workplace ConductFair, confidential HR investigationTransport & projects
Road & FleetVehicle, driver and routeMarine & PortVessels, terminals and cargoConstruction & ContractorMulti-party site eventsProject Incident ReviewOne account from every partySecurity & Cargo LossTheft, robbery and hijackingAssets & operations
Fire & ExplosionOrigin, spread and conditionsIndustrial & ProcessReleases, upsets and start-upsMachinery & EquipmentFailure, guarding and maintenanceElectrical IncidentsShock, arc flash and isolationEnvironmental ReleaseSpills, effluent and emissionsProperty & Asset DamageDamage and business interruptionInformation, reputation & time
Information LossData, records and system failuresReputation LossWhat caused the damage to trustProcess LossYield, waste and reworkTime LossNon-productive time and delayProduct ContaminationFood, pharma and packagingRegulatory & Licence BreachFindings, sanctions and scrutinyBeyond accidents
Problems repeat when the real cause stays hidden.
Independent fact-finding and root cause analysis for customer, process, quality and operational breakdowns.
All business investigationsAnalytical methods
The event chooses the method — not the method the event.
We do not force every event through one RCA tool. Complexity and evidence determine the approach.
Explore methodsOur approach
The P3i Causation ModelFrom loss to control gapRoot Cause AnalysisFrom symptom to preventionMethod SelectionChoose the analysis to fit the caseGathering the facts
Evidence & Scene ManagementPreservation, documentation and custodyInvestigative InterviewingStructured, non-accusatory fact-findingSector knowledge
Local operating reality. Global discipline.
Teams and methods selected to fit the sector, event and decision required.
All industriesEnergy & process
Oil, Gas & EnergyChemicals, Petrochemicals & FertilizersCement, Steel & Heavy IndustryManufacturing & food
ManufacturingTextiles & ApparelPharmaceuticalsFood, Beverage & FMCGSugar Mills & Agro-ProcessingBuild investigators
Practical capability, not classroom theory.
Nationals of more than 100 countries trained; seminars led in over 20 countries.
Explore trainingInvestigator pathway
Introduction to Incident Investigation 1dIncident Investigation Techniques 2dIncident Investigation & Root Cause Analysis 5dLead Investigator 5dRCA Specialist & Facilitator 5dInvestigation for Leaders 1dSkills & reporting
Investigative Interviewing Skills 2dHuman Factors in Accident Investigation 2dEvidence Collection & Scene Management 2dHiPO Investigation 2dBarrier-Based Root Cause Analysis 2dInvestigation Report Formulation & Writing 2dPresenting RCA Findings to Management 1dCorrective Action Plans That Work 1dFor insurers & risk teams
Independent cause and circumstance support.
Technical fact-finding for complex losses without stepping into policy interpretation or adjusting decisions.
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Home / Investigations / Property & Asset Damage
The damage is what you can see. The loss is what you cannot.
Roof and structural collapse, warehouse racking failure, water ingress, storm and flood damage in Lahore, Karachi, Faisalabad and beyond. We establish how the damage happened, and we measure it against what it really cost: the days closed, the orders lost and the claim that may pay less than you expect.
Since the 1990s
30
years investigating
250+
investigations closed, incl. HiPOs
15
countries served
20+
countries of lead seminars
100+
nationalities trained
How long are you closed?
Choose how long the facility is out of action. The physical damage stays the same. Watch what happens to everything else.
1.7×
Closed for 2 weeks, the hidden losses are about this many times the cost of the physical damage.
Illustrative model for a mid-sized manufacturing facility. Real proportions vary with the business, the season and the order book.
A loss at your facility this week? A first call costs nothing, and tells you what to record before the clean-up and the repairs begin.
Three things most owners learn too late
Average
If the sum insured is lower than the true value, many policies pay only in proportion. Buildings and stock declared years ago are often worth far more today, so even a partial loss can be paid partially.
2011
Floods in Thailand closed industrial estates for months and stopped car and electronics production around the world. Factories with no damage at all lost output because a single supplier was under water.
33 million
The floods reshaped how Pakistani businesses think about water. Sites that had never flooded found that drainage, roof outlets and ground floor storage were never designed for rain on that scale.
Sources: public reporting on the 2011 Thailand floods; UN and Government of Pakistan estimates on the 2022 floods.
What damages property in Pakistan
Dust and debris clog outlets before the monsoon. Ponding water loads a light roof until it gives way.
A bent upright nobody reported, a load heavier than the beam rating, and a whole run collapses like dominoes.
Water tanks, solar panels and plant placed on roofs that were never designed for the extra load.
Sudden high winds lift poorly fixed sheeting, signage and boundary walls in minutes.
Extra storeys and mezzanines built on foundations designed for fewer, and cracks that were patched rather than examined.
High-value goods stored at ground level in low-lying units, ruined by a few centimetres of water.
You commission one investigation. You get a review of the whole system.
Inspection
No roof inspection had been done since the building was handed over.
Loads
Solar panels had been added to the same roof with no structural check.
Drainage
Seven of twelve roof outlets were blocked on the rest of the building.
Insurance
The building's sum insured had not been updated in six years.
Continuity
There was no plan for moving production if one bay was lost.
Stock
The most valuable stock was stored directly under the weakest bay.
A typical example, based on what we see across many property loss investigations. Not a single client’s case.
The P3i approach
Every P3i investigation is led by a senior investigator and supported by internationally qualified process specialists. You will not receive a list of people to blame, or a long list of generic actions. You will receive the facts, the proven causes, and a short plan that closes the gaps, in this case and across your system.
Independent
No products, repairs or contracts to sell you afterwards.
Senior-led
Thirty years of investigation, from the first call to the final briefing.
Beyond the event
Process specialists find the other cracks before they fail.
Ready to present
Written for boards, buyers, insurers and regulators.
How P3i does it for you
Record before repair
Photographs, measurements and failed parts before clean-up.
Establish how it happened
Roof, racking, water, storm or structure.
Measure the interruption
What extended the downtime and the true loss.
Review inspection and loads
What was checked, what was added, what was declared.
Protect the rest of the facility
Actions for every bay, roof and store.
What you receive
Call us when
Free 30-minute case assessment.
Tell us what happened. In confidence, we will tell you what the investigation should cover, how long it will take and what to preserve today.
How we work with you
After a property loss, the first call is about recording the damage before clean-up and repairs, and gathering drawings, inspection records and the policy. From there, this is the usual pattern.
First hour
A call with a lead investigator. You leave it knowing what to preserve today and who to call next.
Day one
An investigator on site, anywhere in Pakistan. Scope and fixed fee agreed in writing.
Week one
A private briefing on early findings, so urgent risks are dealt with before the report is finished.
Weeks three to four
The final report, the wider system review and a remedial work plan, presented to your team.
After
We come back to check the actions were completed and actually worked.
Typical timings for a single-site event. Complex, multi-party matters take longer, and we tell you so on the first call.
What you receive
The summary is what leadership reads first. Behind it sits the complete file: every witness heard, every document and record examined, and every finding tied to numbered evidence, so a board, an insurer, a buyer or a regulator can test it.
1 · Established sequence
2 · Causes
3 · Wider system findings
4 · Remedial work plan
Illustrative summary page. Report length and structure depend on the scope of each case.
Inside the full report
Every action has an owner, a date and a test of whether it worked. The evidence stays indexed, so any reader can check how each conclusion was reached.
From our files
See all 16 cases → Client names, people, locations and dates removed.
Questions after a property loss
Because the claim depends on the cause, and the interruption usually costs more than the damage. An independent account supports the claim and shows what must change before the next storm or collapse.
If the sum insured is below the true value, many policies reduce the payout in proportion. We can show when the declared values stopped matching reality, which helps you correct it before the next loss.
Make it safe first, then photograph everything from wide to close and keep failed components before repairs begin. Once that is done, repairs can usually start quickly.
No. Our process specialists review inspection, loading, drainage, storage and continuity across the facility, and give you targeted actions for the gaps that would cause the next loss.
Yes. We provide independent technical findings on cause and circumstance for insurers and loss adjusters. Policy interpretation and adjusting decisions stay with them.
A loss at your facility?
