From complaint to headline
From complaint to headline. See how fast it moves.
A contamination complaint can move faster than any investigation, unless the facts come first.
14:00 · HIGH RISK
The press calls
A journalist asks for a statement before the facts are known.
Illustrative, drawn from the kinds of events we investigate.
By the numbers
What every quality head should know.
0m
people fall ill from contaminated food each year worldwide.
World Health Organization
0 in 10
people worldwide, by the same estimate.
World Health Organization
0hrs
for a P3i lead investigator to be engaged after a serious contamination event.
P3i service commitment
How we help
Four ways we protect the brand. Facts before the statement.
In Pakistan
Pakistan's provincial food authorities have become far more active in inspection, and consumer complaints now spread quickly online.
Globally
Internationally, food safety incidents have shown that traceability and a fast, factual response decide how much damage a brand suffers.
Photographs illustrate typical settings; they are not from P3i cases.
Who calls us
Quality head
Where the contamination entered
Brand manager
Verified facts before any statement
Plant manager
Lines safe and running
Supply chain head
Supplier and distribution gaps
Something happened on your site this week? A first call costs nothing, and we will tell you what to preserve today.
The P3i approach
How we investigate food & FMCG incidents. Fact-finding, not fault-finding.
Every P3i investigation is led by a senior investigator and supported by internationally qualified process specialists. You will not receive a list of people to blame, or a long list of generic actions. You will receive the facts, the proven causes, and a short plan that closes the gaps, in this case and across your system.
Independent
No products, repairs or contracts to sell you afterwards.
Senior-led
Thirty years of investigation, from the first call to the final briefing.
Beyond the event
Process specialists find the other cracks before they fail.
Ready to present
Written for boards, buyers, insurers and regulators.
How P3i does it for you
- 01
One confidential call
We help you hold the right batches and speak publicly only on verified facts.
- 02
Secure before it is cleaned up
Samples, packs, batch codes and line records secured.
- 03
Facts, not versions
Private interviews where nobody is pushed to name a culprit. The evidence decides.
- 04
Find what the system allowed
Hygiene, detection, suppliers and traceability behind the complaint.
- 05
A plan leadership can approve
Short, costed, owned actions, and a check that they worked.
What you receive
Call us when
Free 30-minute case assessment.
Tell us what happened. In confidence, we will tell you what the investigation should cover, how long it will take and what to preserve today.
How we work with you
What happens after you call.
For food, beverage & fmcg, the first call covers what happened, what must be preserved, and who needs to be involved. From there, this is the usual pattern.
First hour
A call with a lead investigator. You leave it knowing what to preserve today and who to call next.
Day one
An investigator on site, anywhere in Pakistan. Scope and fixed fee agreed in writing.
Week one
A private briefing on early findings, so urgent risks are dealt with before the report is finished.
Weeks three to four
The final report, the wider system review and a remedial work plan, presented to your team.
After
We come back to check the actions were completed and actually worked.
Typical timings for a single-site event. Complex, multi-party matters take longer, and we tell you so on the first call.
What you receive
A full investigation report. This is only its first page.
The summary is what leadership reads first. Behind it sits the complete file: every witness heard, every document and record examined, and every finding tied to numbered evidence, so a board, an insurer, a buyer or a regulator can test it.
1 · Established sequence
2 · Causes
3 · Wider system findings
4 · Remedial work plan
Illustrative summary page. Report length and structure depend on the scope of each case.
Inside the full report
- 01Executive summary SHOWNThe findings and actions leadership needs, on one page. This is the page shown here.
- 02Terms of reference & scopeThe questions asked, the boundaries of the investigation and who commissioned it.
- 03MethodHow evidence was gathered, and which analysis methods were chosen for this case, and why.
- 04Verified chronologyThe sequence of events, reconstructed from records, data and accounts, minute by minute where it matters.
- 05Site & technical examinationScene, equipment, failed parts, measurements and photographs, with specialists where needed.
- 06Witness evidenceInterview schedule, accounts in summary, and where the witnesses agree and where they conflict.
- 07Documents & recordsPermits, procedures, maintenance, training, rosters, CCTV, tracker and control-system data reviewed.
- 08Causal analysisImmediate, underlying and system causes, each one tied to numbered evidence.
- 09System reviewWhere the same weaknesses exist elsewhere in the operation.
- 10Findings & conclusionsWhat is proven, what is probable, and what remains open, stated plainly.
- 11Recommendations & work planTargeted actions, each with an owner, a date and a test of whether it worked.
- 12AppendicesEvidence register, photograph log, interview records, drawings and data extracts.
Every action has an owner, a date and a test of whether it worked. The evidence stays indexed, so any reader can check how each conclusion was reached.
Questions
What quality heads ask us first.
A customer posted a photo online. What first?
Keep the product and pack, hold the batch, and establish the facts before making any public statement.
Who carries out the laboratory testing?
Testing is done by accredited laboratories; we direct it and investigate the process.
Can you review our traceability?
Yes, as part of an investigation or as a standalone readiness review.