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Corporate & Services Incident Investigation
No factory floor. Still plenty that can go wrong.
Head offices, IT and business services, education, hospitality, retail and property management, where the losses are people, processes, data, service and reputation. We work across Lahore, Karachi, Islamabad, and in the Gulf.
By the numbers
What every HR head should know.
0 in 4
people who experience harassment at work never report it.
US EEOC, 2016
0.88m
US dollars, the global average cost of a data breach in 2024.
IBM, Cost of a Data Breach 2024
0min
free case assessment with a senior P3i investigator.
P3i offer
In Pakistan
Service companies in Pakistan are growing fast, and the risks that matter most are often people, data and reputation.
Globally
Internationally, companies increasingly appoint independent fact-finders for serious workplace and reputation matters.
Photographs illustrate typical settings; they are not from P3i cases.
From first complaint to board agenda
From complaint to board agenda. See when the facts matter most.
Serious people and reputation matters escalate in stages. Each stage is a chance to get the facts.
INQUIRY · RISING
The committee meets
Evidence must be gathered fairly before positions harden.
Illustrative, drawn from the kinds of events we investigate.
How we help
Four ways we help leadership. Confidential from the first call.
Who calls us
CEO
Facts before any decision
HR head
Fair, well-documented inquiries
Operations head
Services that deliver
Board
Assurance on serious matters
Something happened on your site this week? A first call costs nothing, and we will tell you what to preserve today.
The P3i approach
How we investigate corporate incidents. Fact-finding, not fault-finding.
Every P3i investigation is led by a senior investigator and supported by internationally qualified process specialists. You will not receive a list of people to blame, or a long list of generic actions. You will receive the facts, the proven causes, and a short plan that closes the gaps, in this case and across your system.
Independent
No products, repairs or contracts to sell you afterwards.
Senior-led
Thirty years of investigation, from the first call to the final briefing.
Beyond the event
Process specialists find the other cracks before they fail.
Ready to present
Written for boards, buyers, insurers and regulators.
How P3i does it for you
- 01
One confidential call
A confidential conversation with leadership or HR, agreeing scope first.
- 02
Secure before it is cleaned up
Emails, records, CCTV and accounts preserved properly.
- 03
Facts, not versions
Private interviews where nobody is pushed to name a culprit. The evidence decides.
- 04
Find what the system allowed
Policies, supervision and culture that allowed it.
- 05
A plan leadership can approve
Short, costed, owned actions, and a check that they worked.
What you receive
Call us when
Free 30-minute case assessment.
Tell us what happened. In confidence, we will tell you what the investigation should cover, how long it will take and what to preserve today.
How we work with you
What happens after you call.
For corporate & services, the first call covers what happened, what must be preserved, and who needs to be involved. From there, this is the usual pattern.
First hour
A call with a lead investigator. You leave it knowing what to preserve today and who to call next.
Day one
An investigator on site, anywhere in Pakistan. Scope and fixed fee agreed in writing.
Week one
A private briefing on early findings, so urgent risks are dealt with before the report is finished.
Weeks three to four
The final report, the wider system review and a remedial work plan, presented to your team.
After
We come back to check the actions were completed and actually worked.
Typical timings for a single-site event. Complex, multi-party matters take longer, and we tell you so on the first call.
What you receive
A full investigation report. This is only its first page.
The summary is what leadership reads first. Behind it sits the complete file: every witness heard, every document and record examined, and every finding tied to numbered evidence, so a board, an insurer, a buyer or a regulator can test it.
1 · Established sequence
2 · Causes
3 · Wider system findings
4 · Remedial work plan
Illustrative summary page. Report length and structure depend on the scope of each case.
Inside the full report
- 01Executive summary SHOWNThe findings and actions leadership needs, on one page. This is the page shown here.
- 02Terms of reference & scopeThe questions asked, the boundaries of the investigation and who commissioned it.
- 03MethodHow evidence was gathered, and which analysis methods were chosen for this case, and why.
- 04Verified chronologyThe sequence of events, reconstructed from records, data and accounts, minute by minute where it matters.
- 05Site & technical examinationScene, equipment, failed parts, measurements and photographs, with specialists where needed.
- 06Witness evidenceInterview schedule, accounts in summary, and where the witnesses agree and where they conflict.
- 07Documents & recordsPermits, procedures, maintenance, training, rosters, CCTV, tracker and control-system data reviewed.
- 08Causal analysisImmediate, underlying and system causes, each one tied to numbered evidence.
- 09System reviewWhere the same weaknesses exist elsewhere in the operation.
- 10Findings & conclusionsWhat is proven, what is probable, and what remains open, stated plainly.
- 11Recommendations & work planTargeted actions, each with an owner, a date and a test of whether it worked.
- 12AppendicesEvidence register, photograph log, interview records, drawings and data extracts.
Every action has an owner, a date and a test of whether it worked. The evidence stays indexed, so any reader can check how each conclusion was reached.
Questions
What HR heads ask us first.
We have no safety incidents. Is this relevant?
Yes. Complaints, conduct, data and service failures need the same discipline.
Can you support our inquiry committee?
Yes. See Harassment & Workplace Conduct.
Will the matter stay confidential?
Yes.