Incident & loss investigation
Every kind of loss. One standard of fact-finding.
People, assets, operations, information and reputation.
All investigationsPeople & health
Serious Incident & HiPOActual or potential major consequenceInjury & FatalitySequence, causes and preventionOccupational IllnessExposure, health effects and controlsPatient Safety ReviewIndependent, non-adversarial clinical reviewHarassment & Workplace ConductFair, confidential HR investigationTransport & projects
Road & FleetVehicle, driver and routeMarine & PortVessels, terminals and cargoConstruction & ContractorMulti-party site eventsProject Incident ReviewOne account from every partySecurity & Cargo LossTheft, robbery and hijackingAssets & operations
Fire & ExplosionOrigin, spread and conditionsIndustrial & ProcessReleases, upsets and start-upsMachinery & EquipmentFailure, guarding and maintenanceElectrical IncidentsShock, arc flash and isolationEnvironmental ReleaseSpills, effluent and emissionsProperty & Asset DamageDamage and business interruptionInformation, reputation & time
Information LossData, records and system failuresReputation LossWhat caused the damage to trustProcess LossYield, waste and reworkTime LossNon-productive time and delayProduct ContaminationFood, pharma and packagingRegulatory & Licence BreachFindings, sanctions and scrutinyBeyond accidents
Problems repeat when the real cause stays hidden.
Independent fact-finding and root cause analysis for customer, process, quality and operational breakdowns.
All business investigationsAnalytical methods
The event chooses the method — not the method the event.
We do not force every event through one RCA tool. Complexity and evidence determine the approach.
Explore methodsOur approach
The P3i Causation ModelFrom loss to control gapRoot Cause AnalysisFrom symptom to preventionMethod SelectionChoose the analysis to fit the caseGathering the facts
Evidence & Scene ManagementPreservation, documentation and custodyInvestigative InterviewingStructured, non-accusatory fact-findingSector knowledge
Local operating reality. Global discipline.
Teams and methods selected to fit the sector, event and decision required.
All industriesEnergy & process
Oil, Gas & EnergyChemicals, Petrochemicals & FertilizersCement, Steel & Heavy IndustryManufacturing & food
ManufacturingTextiles & ApparelPharmaceuticalsFood, Beverage & FMCGSugar Mills & Agro-ProcessingBuild investigators
Practical capability, not classroom theory.
Nationals of more than 100 countries trained; seminars led in over 20 countries.
Explore trainingInvestigator pathway
Introduction to Incident Investigation 1dIncident Investigation Techniques 2dIncident Investigation & Root Cause Analysis 5dLead Investigator 5dRCA Specialist & Facilitator 5dInvestigation for Leaders 1dSkills & reporting
Investigative Interviewing Skills 2dHuman Factors in Accident Investigation 2dEvidence Collection & Scene Management 2dHiPO Investigation 2dBarrier-Based Root Cause Analysis 2dInvestigation Report Formulation & Writing 2dPresenting RCA Findings to Management 1dCorrective Action Plans That Work 1dFor insurers & risk teams
Independent cause and circumstance support.
Technical fact-finding for complex losses without stepping into policy interpretation or adjusting decisions.
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339 plain answers to the questions clients ask us first: about investigations, root cause analysis, insurance claims, training and how we work.
Since the 1990s
30
years investigating
250+
investigations closed, incl. HiPOs
15
countries served
20+
countries of lead seminars
100+
nationalities trained